VIGOR SYSTEMS Inc. Operational Support Center Provides Top-Grade Technical and Customer Service
FOR IMMEDIATE RELEASE:
Technical support center for PitchBlue™ syndicated and Javelin™ short form content distribution transitions in-house to Vigor Systems
LA JOLLA, CA, March 11, 2011 – VIGOR Systems Inc., a leading video technology solutions provider, launched their Operational Support Center for PitchBlue™ and Javelin™ customers on February 1. The new technical support center for PitchBlue™ and Javelin™ is based in La Jolla, California offers 24/7 phone support and has 2nd line engineers available to perform remote support sessions from 7am to 7pm PST.
The Operational Support Center started handling PitchBlue™ and Javelin™ technical support issues January 1, followed by a 30-day transition period where the Operational Support Center was structured to handle large call volumes and direct traffic to the new points of contact.
The initial success has been widespread, with improved service response times and Vigor Systems Inc’s ability to troubleshoot more efficiently has closed the gap between end users and development.
“The GDMX Rollout Center helped with the launch of the project. Considering that Vigor Systems, Inc. has the primary technical staff and expertise regarding the MagnuBox™ and PitchBlue™/Javelin™ platforms, it was a natural move to have Vigor build a support structure for the platform,” declares Greg Quandt, project manager for Syndistro and Javelin LLCs.
To contact the Operational Support Center or to download the manual for the Magnubox™/Javelin or Javelin specific manual call 866-437-2583 or visit http://managedlinearsupport.com
Vigor Systems Inc.®
Vigor Systems Inc.® is a global provider of innovative video technology solutions. We offer a wide variety of products and services from robust video server solutions to custom software solutions and managed support. Our adaptable technology is both modular and platform independent, designed for customization. Vigor Systems Inc.® has refined a process that allows for the rapid design, development and deployment of fully integrated custom systems.
For more information, please contact:
Magnus Sorlander, CEO
Vigor Systems, Inc.
+1 (866) 748-4467
magnus.sorlander@vigorsys.com
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